UMBRA Support

Email: umbra@umbra.coach

Replies are sent from a human on the UMBRA team. Response times vary depending on volume.

• Account and access — sign-in problems, email changes, profile issues.
• Subscription or purchase issue — UMBRA Elite, UMBRA Tokens, restore purchases, billing questions.
• Data and privacy question — what UMBRA stores, permissions, health data connections.
• Account deletion — see the Delete Account page, or ask us here.
• Technical problem — crashes, sync failures, camera or analysis errors.
• Safety or inappropriate-content concern.
• General feedback and feature requests.

Do not email passwords, one-time authentication codes, full payment card numbers, or any other secret. UMBRA will never ask you for them. If someone claiming to be UMBRA asks you for a password or a verification code, do not reply and let us know.

Purchases made through the Apple App Store or Google Play are processed by those stores. Refunds, billing disputes and subscription cancellations are subject to the rules of the store where the purchase was made, and are managed in your store account settings.

UMBRA is a general fitness and wellness product. It is not a medical device and does not provide medical advice, diagnosis or treatment. If you have a medical concern, an injury, or symptoms that worry you, seek appropriate professional care.